Support
Stuck on something? Most answers are below. If not, we usually reply within a day.
Common questions
The alarm won't turn off — help
Prove turns off only after you complete your reps in front of the camera. Prop your phone so it can see your head and shoulders, in reasonable light, and move up and down through each rep. If the count isn't moving, make sure you granted camera access in iOS Settings → Prove.
The camera isn't counting my reps
Give it your head and shoulders in frame and enough light. It counts a rep each time your upper body travels down and back up (or up and down). Very fast or very shallow movements may not register — a full, steady rep counts best.
My alarm didn't ring
Make sure notifications are on (Profile shows the status), and that the alarm's toggle is green. Prove uses real system alarms, so it rings even in Silent mode and Focus once permissions are granted.
How do I manage or cancel my subscription?
Open the App Store, tap your profile picture, tap Subscriptions, select Prove, and choose your plan or cancel. Access continues until the end of the paid period. You can also tap Manage Subscription in the app's Profile tab.
How do the free trial and billing work?
The yearly plan starts with a 3-day free trial. If you don't cancel at least 24 hours before it ends, it converts to a paid yearly subscription. Weekly and monthly plans bill at the start of each period.
I restored my phone — how do I get Pro back?
Open Profile and tap Restore Purchases. As long as you use the same Apple ID, your subscription comes right back.
How do I delete my data?
In the app, go to Profile → Sign Out & Delete Account Data. Deleting the app removes all remaining local data. See our Privacy Policy for details.
Still need help?
Email maxmahnken08@gmail.com with your device model and iOS version and we'll sort it out.